Deleting Messages
SmarterMail has two different methods for deleting messages. First, you can
delete a message while viewing it by clicking on the Delete button. Second, you
can delete multiple messages at once by checking them in the message list page
and choosing Delete from the action menu.
The action SmarterMail takes when you delete a message depends on the option you
choose in My Settings. Below are the
options available for the option "When messages are deleted."
-
Move to Deleted Items folder - (default) - When items are deleted
they are moved to a folder called Deleted Items. If the deleted items folder
does not exist, it will be created the first time you delete a message.
-
Delete message and purge folder - When messages are deleted from a
folder, they are only marked as deleted. They are not physically removed from
the folder until it is purged. This option will automatically purge the folder
after deleting the message. NOTE: When deleted messages are purged, the action
is final. You will not be able to retrieve these messages later.
-
Mark as deleted - When the message is deleted with this option, the
message remains in the current folder, but will be crossed out as deleted. If
the folder is then purged all items marked for deletion will be removed.
-
Mark as deleted and hide - Any message that has been marked as deleted,
will be hidden. This will allow you to keep deleted messages, without seeing
them every time you log into your mailbox. Note: It is important to keep an eye
on your email account disk usage when using this option, as your mailbox may be
more full than you realize.
Note: The action taken for deleted items will ONLY be taken when deleting items
through web mail. Deleting an item from Outlook Express or another email client
will NOT use the setting that you choose.
Note to POP3 users: When your email client connects to SmarterMail via POP3, it
will automatically purge any emails that are marked as deleted. To prevent this
from happening, use the "Move to Deleted Items folder" option to avoid
accidentally purging deleted items.
Effects of Folder Auto-Clean
Your system administrator may have established auto-clean policies that may
delete older junk e-mail, deleted items, and/or sent items when the folders get
too large. Your administrator may have left the option available for you to
override auto-clean settings, however. To see what folders are currently set to
auto-clean and to change settings, refer to the
My Folder Auto-Clean page.
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